Google is taking a step forward by offering existing business owners of claimed Google Places businesses the opportunity to call and speak with a Google representative about setting up a Google Places Sponsored Tag. In an email blast that went out on the 21st of Sept., Google began a new kind of campaign (new to Google). One that encouraged people to pick up the phone and call them. Provided in that email was a phone number to Google places. When you call the phone number you get a voice prompt that starts with “Thanks for calling Google.” But unlike other Google numbers with no operators, and no dial by name directories, this number actually gives you an option to “press 1 for the next available agent.” Yes, Google is moving in a new direction. The Google Sponsored Tags should also be a good direction for their profits. At $25/month Google should make a killing off the 28 million U.S. businesses that Google estimates to exist. If 1% of those businesses add the Google Sponsored Tag, Google Places will generate $7,000,000 more a month. Plus, many of the tags will increase time spent on Googles pages which in turn means more impressions and should mean more revenues for the Google advertising network. But the real question now is…
IS GOOGLE READY TO TALK WITH YOU?
So, truth be told, I had this phone number a couple of months ago. Jessica, from Google places called me up and spoke to me. We had a great conversation. She listened to my concerns and questions intently. She gave me some excellent perspective on what Google Places was aiming to achieve. She even gave me Google Places phone number that I could call back on with her extension. (Without her extension, the Google Places number was useless at that time.) So Bulwark Exterminating launched the Google tags in Houston to test them out. A short time later, Tammy from Google Places called and spoke with me about our Austin location and starting the Google Tag there since it was now open to some additional cities. Tammy was pleasant as well and she too gave me the Google Places number and her extension. Well something did happen to one of my Google Places listings. Funny enough, it happened to the location in Houston, TX. Yes, sadly, the same location that they are using as a testimonial in their email blast.
Should a customer expect to talk to Google and get concerns resolved when they are only paying $25/month?
Thomas Ballantyne III
@Thos003- “Don’t mind me, I am just a pest control guy.”